FAQs

What’s your MOQ?

For most of our products, we have no MOQ, and we can provide free samples as long as you are willing to afford the delivery charge.

Payment

We accept payment by T/T, Western Union, and PayPal. For high value orders, we also accept L/C payment.

Shipping

Express for sample and small orders.Sea or air shipment for mass production with door to door service

Lead time

For sample making, it takes only 4 to 10 days depending on the design; for mass production, it takes only less than 14 days for quantity under ,5000pcs (medium size).

Delivery

We enjoy very competitive price for DHL door to door, and our FOB charge is also one of the lowest in southern China.

Location

We are a factory located in Zhongshan China, an exporting major city. Only 2 hours' drive from Hong Kong or Guangzhou.

Price

only professional manufacturers can provide a good cost-effective products.

How many pcs you need? Do you need your logo on it? It is about 0.1-0.5USD pcs, this is rough price, we can quote you the exactly price by email

Response

A 20 people team stand by more than 14 hours a day and your mail will be responded within an hour.

What we do

We make metal pins, badges, coins, medals, keychains, etc.; as well as lanyards, carabiners, ID card holders, reflective tags, silicone wristbands, bandanas, PVC items, etc..

Can I get product samples?

A:YES,We can even provide you with samples for free, as long as you pay for shipping

To obtain samples, please contact us at the following :

TradeManager: Suki

Tel:15917237655

WhatsApp:15917237655

Email:query@artimedal.com

Do you have a catalogue?

Yes we do have a catalog.  Don’t hesitate to contact us to ask us to send you one.  But remember that Artigifts Medals is specialized in providing customized products.  Another option is to visit us during one of our exhibition Shows.

What guarantee do I have that assures me I will get my order from you since I have to pay in advance? What happens if the products you shipped are wrong or poorly made?

Artigifts Medals has been in business since 2007. We do not only believe that our job consists in making good products but also building strong and long-term relationship with our customers. Our reputation among customers and their satisfaction are the main reasons for our success.
Furthermore, whenever a customer makes an order, we can make approval samples on request. It is also in our own interest to get approval from the customer first before starting production. This is how we can afford a "Full After-Sales Service". If the product does not meet your strict requirements, we can provide either immediate refund or immediate remakes at no extra cost to you.
We have set up this model in order to set customers in a position of confidence and reliability.

How can I get a tracking number of my order that has been shipped?

Whenever your order is shipped, a shipping advise will be sent to you the same day with all the information concerning this shipment as well as the tracking number.

You are factory or trading company?

We are factory direct sales.

Do you do OEM design?

Yes, we are a OEM factory

FAQ About Product Customization

What is the material for this products?

We do all the metal material, like iron, brass, zinc alloy, copper, aluminum etc.

Why can’t stainless steel be plated?

As general rule, it is that only Brass, Copper, Iron, Zinc alloy can be plated in our facilities.

Is it possible to have 2 plating on the same item (Gold Nickel plating is all right?)?

Yes, “double plating” can be done. But, if you plan to make an order with such process.

Can I order sample first?

Sure you can, pls let me know the details first.