FAQs

What’s your MOQ?

No MOQ, no matter how many pieces you need, they all deserve our best sincere service.

What parameters do I need to provide to get a quote?

Size, plating, enamel type, quantity. Or if you have no idea, we will advise.

What if I don’t understand design and can’t provide sketches?
What are the methods and terms of payment?

Methods: Paypal, Credit card, Payoneer, Western Union, TT.
Term: 50% upfront, the rest half is before shipping but after the finished product picture is confirmed by you.

How fast is your turnaround time once the production artwork proof is approved?

About 12-15 days for normal enamel pins. It finally depends on how complex the design is.

Do you do different colored rubber pin backs?

Different colored and shaped rubber pin backs can be provided for your selection.

What plating options do you have?

Gold, nickel, black nickel, silver, rose gold, dyed metal, and rainbow metal are widely used for enamel pins, we can do them all.

What features can you do?

Epoxy coating, Pin on the pin, Translucent sandblasting, Glow in the dark, Spin, Slider, Back stamp, Screen printing, UV print, Glitter, Pearlescent, Stained glass and so on.

Do you do a thorough quality check on each and every pin I order?

Every product will go through strict inspection before going out.

Do you display my pin photos on public platforms without permission? Will the mold be used by others?

Photos will be NOT displayed without your permission. As a vendor, only manufacturing rights are authorized, we don’t sell and use your mold to any other person.

Do you have reliable, quick, and honest communication? Like if I message you, how long does it usually take for a reply?

We provide real info and sincere suggestions without reservation. Your emails/messages will be replied to within 12 hours on weekdays. If not happy with our communication, please feel free to contact our manager at any time.

Do you support proofing?

Support. Many customers do not have enough confidence in the quality made by new factories. In order to better demonstrate our excellent quality to customers, we support mold making and proofing and then proceed to mass production after getting the customer’s green light.

1. MOQ:
For most of our products, we have no MOQ, and we can provide free samples as long as you are willing to afford the delivery charge.

2. Payment:
We accept payment by T/T, Western Union, and PayPal. For high value orders, we also accept L/C payment.

3. Shipping:
Express for sample and small orders.Sea or air shipment for mass production with door to door service

4. Location:
We are a factory located in Zhongshan China, an exporting major city. Only 2 hours' drive from Hong Kong or Guangzhou.

5. What we do:
We make metal pins, badges, coins, medals, keychains, etc.; as well as lanyards, carabiners, ID card holders, reflective tags, silicone wristbands, bandanas, PVC items, etc..

6. Lead time:
For sample making, it takes only 4 to 10 days depending on the design; for mass production, it takes only less than 14 days for quantity under 5,000pcs (medium size).

7. Delivery:
We enjoy very competitive price for DHL door to door, and our FOB charge is also one of the lowest in southern China.

8. Response:
A 20 people team stand by more than 14 hours a day and your mail will be responded within an hour.